Terms and Conditions

16. Cookie Policy for Walker Filtration
16.1 As is common practice with almost all professional websites this site uses cookies, which are files that are downloaded to your computer, to improve your experience. Cookies are used to save time and make visiting web sites more efficient and enjoyable. They can be used for many different reasons – from remembering login information and what is in your online shopping basket, to tailoring online adverts so you see more adverts suited to what you want.
16.2 We use cookies for a variety of reasons detailed below. In most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
16.3 Disabling Cookies. You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
16.4 The Cookies we set.
16.4.1 Account related cookies. If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
16.4.2 Orders processing related cookies. This site may offer ecommerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
16.4.3 Form related cookies. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
16.4.4 Third Party Cookies. In some exceptional cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
16.4.5 This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
16.4.6 As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
16.4.7 We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including;
16.4.8 {LinkedIn}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
16.5 If you are still looking for more information, you can contact us by email at marketing@walkerfiltration.com

 

17.1 Privacy Policy for Walker Filtration
At Walker Filtration, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Any questions regarding this Policy and our privacy practices should be sent by email to dataprotection@walkerfiltration.com, by telephone on +44 (0)191 417 7816 or by writing to us at We are Walker Filtration Ltd, Birtley Road, Washington, NE38 9DA.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

17.2 How is your information used?

We may use your information to:
• process an order that you have submitted;
• contact you regarding a sales enquiry;
• to carry out our obligations arising from any contracts entered into by you and us;
• dealing with entries into a competition;
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest
• to you. These may include information about campaigns, products, technical bulletins, promotions of our associated companies goods and services;
• process a grant or job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

17.3 Who has access to your information?
This policy tells you about the information we collect from you when you submit an enquiry to us via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and sending you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Walker Filtration Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with: We work closely with various third-party product providers to bring you a range of quality and reliable products and services (e.g. logistics and carriers). When you enquire about or purchase one or more of these products, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share your information with us which we will use in accordance with this Privacy Policy. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

17.4 Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about product information, technical bulletins new marketing materials for your use including up to date photography, brochures and datasheets, the latest information about upcoming product launches and Walker Filtration updates and product offers and promotions. We will not contact you for marketing purposes by email or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can opt out by unsubscribing from our email list or from all marketing communication by email: at dataprotection@walkerfiltration.com or by telephone on +44 (0)191 417 7816.

17.5 How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please contact your Account Manager or email us at: marketing@@walkerfiltration.com, or write to us at Walker Filtration Ltd. Our address is Birtley Road, Washington, NE38 9DA. Alternatively, you can telephone +44 (0)191 417 7816.

17.6 Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site

17.7 Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

17.8 Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.